Refund and Returns Policy

Return & Refund Policy — Shop with Confidence

Last Updated: November 17, 2025

At firstnym.com, we believe shopping should always be stress-free. That’s why we offer a 120-day return policy and guarantee refunds within 14 business days once your return is approved.

Quick Facts

• Return window: 120 days from delivery.
• Condition: Items must be unused, unwashed, with original tags attached, and returned in their original packaging. Proof of purchase is required.
• Return shipping: Customers pay return shipping unless the item is defective, damaged, or we sent the wrong product.
• Refund timing: Refunds are processed within 14 business days after approval. Your bank may require an additional 3–5 business days to post the credit.
• Exchanges: We only exchange defective, damaged, or incorrectly shipped items. For size or style changes, return the item and place a new order.

How to Request a Return

1. Email us at support@firstnym.com with your full name, order number, and reason for return.
2. We’ll provide the correct return address.
3. Ship your item back. Once received, we’ll inspect it within 72 hours and notify you by email.
4. If approved, your refund will be processed automatically to your original payment method.

Why This Policy Protects You

• A 120-day return window gives you more flexibility than most stores.
• Clear, simple steps ensure a smooth return process.
• Free return shipping applies if we sent a defective or incorrect product.
• Refunds are guaranteed within 14 business days of approval.

FAQs

Can I exchange for a different size? We only exchange items that are defective, damaged, or incorrectly shipped. For size changes, return the item and place a new order.

Who covers return shipping? You cover shipping if it’s due to personal preference or fit. We cover it if the product is defective or if we sent the wrong item.

When will I get confirmation? We typically confirm returns within 72 hours of receiving your package.

What if I don’t see my refund after 14 business days? First, check with your bank or credit card company. If it still hasn’t posted, contact us at support@firstnym.com for assistance.

Exclusions

• Final sale and custom items cannot be returned unless defective or damaged.
• Proof of purchase is always required for processing returns.

Contact Us

Need help with a return or refund? Our team is here to assist:

📧 support@firstnym.com
🕑 Monday – Saturday, 8:00 AM – 7:00 PM (EST)