Returns & Exchanges

We design our returns process to be straightforward and fair. If something isn’t right, we’ll help you make it right.

Return eligibility at a glance

Item type	Eligible?	Key requirements
Apparel	Yes	Unworn, unwashed, unaltered, with all original tags and packaging
Footwear	Yes	Tried indoors only; returned in original shoe box and protective packaging
Accessories (non-intimate)	Yes	Unused and in original packaging with tags
Intimates, swimwear, bodysuits	Limited	Only if hygiene liners and tags are intact and items show no wear; otherwise not returnable
Final Sale items (marked at checkout)	No	Not eligible for return or exchange

Timing

Step	When	Notes
Request a return/exchange	Within 30 days of delivery	Email [email protected] with your order number, item(s), and reason
Ship items after approval	Within 14 days of approval	Use a trackable service; pack securely in original packaging when possible
Inspection and processing	3–5 business days after return arrives	We’ll email you once processed
Funds back to you	3–10 business days	Timing depends on your bank, card issuer, PayPal, Stripe, or Airwallex

What’s not returnable

• Items marked Final Sale at checkout
• Worn, washed, altered, or damaged items (not due to transit or manufacturing)
• Items missing original tags or hygiene liners (where applicable)
• Gift packaging, depleted promotional items, or partial returns of sets/bundles (return the full set)

Exchanges

• Size/color exchanges are offered on the same style when inventory is available.
• If the requested variant is unavailable, we will process a refund to your original payment method.
• Price differences for exchanges will be invoiced or refunded accordingly before we ship the replacement.

Fees, shipping, and refunds

• Original shipping is not refundable. For approved returns, the original $6.99 shipping fee (if paid) will not be returned.
• Return shipping is your responsibility unless we made an error or the item is confirmed defective/damaged on arrival.
• No restocking fees on approved returns that meet the condition guidelines.
• Refunds go back to the original form of payment (credit/debit card via Stripe or Airwallex, or PayPal). We cannot refund to a different account.

How to start a return

1. Email [email protected] from the address used at purchase. Include your order number, the item(s) you’d like to return or exchange, and a brief reason. For defects/damage, attach clear photos.
2. Wait for approval and instructions. We’ll confirm eligibility and share the correct return address and packaging tips.
3. Pack and ship. Place items (with all tags/liners) in their original packaging when possible. Use a trackable shipping method and keep the receipt.
4. We inspect and process your return. You’ll receive an email update once your refund or exchange is completed.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or not as ordered, contact us within 7 days of delivery at [email protected] with photos and your order number. We’ll prioritize a replacement or a refund and cover reasonable return shipping when we’re at fault.

Condition guidelines

• Apparel: Must be free of wear, odors, stains, pet hair, and makeup; all tags attached.
• Footwear: Try on indoors on a clean surface; return with the original shoe box placed inside a protective outer mailer/carton.
• Accessories: Include all branded pouches, cards, and protective wraps.
• Sets/Bundles: Return the complete set in original condition.

Late or missing refunds

• Check with your bank or card issuer first; posting times vary.
• If it has been more than 10 business days since our confirmation email, contact us at [email protected] and we’ll help track it down.

We’re here to help. If you’re unsure whether your item qualifies, email us at [email protected] with your order number and a quick note, and we’ll advise before you ship anything back.